MITTA Rental Terms & Conditions

• Important:

1. To ensure better service, all reservations are prepaid.
2. Reservation cancellations can be made up to 48 hours before the vehicle collection date and time, and the refund will be 100%.
3. Reservations made and/or cancelled less than 48 hours in advance are not eligible for a refund; they can only be rescheduled without a deadline.

MITTA guarantees the rental category but does not ensure specific vehicle models, colors, or brands.

I. Requirements and documents needed for the lease.

1. Valid ID or passport.
2. Valid driver's license (digital licenses are not accepted according to current traffic laws).
3. Drivers must be over 22 years old.
4. Credit card as guarantee. A minimum initial credit card deposit of $450,000 or more will be required, depending on the total rental value and the vehicle category (vans, minivans, and SUVs require a minimum deposit of $700,000). For rentals in Coyhaique, Puerto Natales, and Punta Arenas, a minimum deposit of 20 UF + VAT + rental cost will be required. Guarantee amounts may be higher depending on the rental duration and/or whether the reservation includes permission to cross into Argentina (See point XII).
5. For SUV (Classes Y-Y1) and 4x4 Truck (Classes K-T-T1) rentals in Arica, Iquique, Antofagasta, Calama, Copiapó, and La Serena, a minimum initial deposit of $1,500,000 will be required. (Applies only to individuals)
6. The required guarantee for 4x4 trucks in the northern zone (Arica, Iquique, Calama, Antofagasta, Copiapó, La Serena and their respective airports) for companies without agreements and private clients (national and foreign) corresponds to a minimum of $1,500,000.- This amount may be higher depending on the duration of the rental.
7. Only bank credit cards and those issued by CMR Falabella, Cencosud Scotiabank, Banco Ripley, and Líder BCI are accepted as payment methods for rentals. Debit cards, checks, and virtual credit cards are not accepted for vehicle rentals.
8. The release of guarantees corresponds to the timeframes established by each banking entity, which can range from 24 hours to 30 days in the case of some credit cards belonging to retail and international entities.

II. Included in the rate.

1. Unlimited Mileage: Rentals for one day in Punta Arenas and Puerto Natales include only 300 free kilometers; additional kilometers are charged at $300 + VAT per kilometer. For monthly rentals, the rate includes 4,000 free kilometers (extra kilometers are charged at $100 + VAT per kilometer).
2. Second Driver: No additional cost.
3. Coverage: Includes CDW (Partial Collision Coverage) and DAT (Third-Party Damage). See Point III for details.
4. 3 hour grace period (30-minute grace period for part-time rentals). Vehicle rentals are for 24 hours, starting from the beginning of the rental agreement. However, on the last day, customers have exactly 3 additional hours to return the vehicle. After that time, without exception, an additional day's rental fee will be charged.
5. Prepayment guarantees the reservation, but does not waive the rental guarantee. Prepaid reservations (via credit or debit cards) are 100% refundable if canceled 48 hours or more in advance, but no refunds will be issued for unused prepaid rental days.
6. Weekend Promotion. Benefit valid for rentals in Chile made by individuals. Reference price for a Class A car.
   Applies to weekend rates (Friday, Saturday, and Sunday). Rent on Friday at 9:00 AM and return on Monday at 9:00 AM. Promotion valid until December 31, 2025.

III. Coverages, deductibles and exclusions.

1. No deductible for collision damage (own and third-party), except in Aysén (XI Region) and Magallanes (XII Region).
2. For Coyhaique/Balmaceda (XI) and Punta Arenas/Puerto Natales (XII), CDW coverage includes a deductible of 20 UF + VAT for any event.
3. Damage from off-pavement driving along Route 7 North/South and the Austral Highway (between Puerto Montt and Villa O’Higgins) is excluded for vehicles in categories B and C.
4. CDW does not cover damage from driving on unpaved roads in the Arica and Parinacota Region or rentals in Calama (II Region), affecting vehicles in categories A, B, B1, C, C1, D, E, F, P, and I.Consequential damage is not included in CDW and is fully charged to the customer.
5. Consequential damage is not included in CDW and is fully charged to the customer.
6. CDW excludes damage to tires and rims unless part of a larger covered incident. Tires worn under 30,000 kilometers for monthly rentals incur proportional replacement costs.
7. CDW does not cover theft of vehicle parts, accessories, or personal items left in the vehicle.
8. For rentals at the Punta Arenas/Puerto Natales (XII Region) and Coyhaique (XI Region) branches, no additional coverage is available. At both branches, a deductible of UF20 plus VAT applies in all cases (see point 2).
9. A deductible of 80 UF ​​plus VAT applies in case of theft, robbery, misappropriation, or total loss of the leased vehicle. This applies nationwide and to all vehicle categories. The customer is obligated to report this situation as soon as possible to a Mitta branch, contact the emergency number GPS *2001, which is available 24/7, and then follow the claims procedure.
10. 4x4 vehicles incur a 20 UF + VAT deductible for rollovers.
11. Material damage coverage is capped at 500 UF, and third-party liability coverage at 10,000 UF.
12. Coverage is void if the driver is under the influence of alcohol or drugs, lacks a valid license, or is not listed in the rental contract.
13. Refrigerated vans incur a 5 UF + VAT deductible for any incident.
14. Categories J2, K2, and C5 incur a 3 UF + VAT deductible for any misuse or damage.
15. Starting November 1, 2021, an additional charge of $3,000 CLP plus VAT per day will be applied for 4x2 and 4x4 vehicles in the Northern Zone. This charge will only apply to rentals at the Calama and Antofagasta branches, including their respective airports. The maximum charge for this rental is $45,000 CLP plus VAT for a maximum of 15 days.
16. All vehicles are delivered in optimal condition, both inside and out. If the rented vehicle is returned with a level of internal dirt and/or upholstery stains exceeding that resulting from normal use, the customer will be responsible for the cost of interior cleaning and/or upholstery cleaning.

IV. Reservations and means of payment

To make a reservation on this site, follow these steps by clicking on the corresponding field:

1. Go to www.mitta.cl/rent-car/ and click on “Reserve your vehicle”.
2. To guarantee your vehicle, all reservations must be prepaid, either for 1 day or the full rental value if it is for more than 1 day.
3. Complete the fields for the pick-up city, pick-up date, return date, pick-up time, and return time. Specify the type of vehicle you wish to rent. You can also indicate if the vehicle will be returned in another city or if it is associated with a flight.
4. Select the vehicle type according to the options presented. Mitta confirms vehicle categories and not specific models, colors, and/or brands.
5. A description of the vehicle and the payment details will be displayed on the screen.
6. Fill in your personal information. At this stage, you must declare that you have read and accepted these Terms and Conditions. You will then have the option to prepay for 1 day or the total rental cost, as applicable.
7. When selecting "Pay Online," choose your preferred payment method.
8. Once the reservation is made, the reservation details will be sent to the registered email address.
9. The order will automatically proceed to an identity verification process as outlined in section XVIII of these Terms and Conditions, ensuring the user's security and privacy during the contracting process. This includes verifying the availability, validity, and limit of the selected payment method.
10. Once the above is completed, the payment will be charged to the selected method when applicable, and a confirmation email with the reservation details will be sent.
11. When picking up the reserved vehicle, the rental agreement must be signed.

The reservation and rental of vehicles can only be paid using the following methods:

1. Visa, MasterCard, Diners Club International or American Express bank credit cards (see I, point 5 regarding credit cards allowed for the guarantee of rentals).
2. Debit cards: Bank-issued debit cards compatible with the RedCompra system and those issued by authorized retail commercial entities (I - point 5).

Debit card payments will be processed through WebPay, an electronic payment system that automatically charges the user's bank account.

Users acknowledge that these payment methods or payment portals belong to third-party service providers independent of MITTA.

V. Reservation cancellations and prepayment refunds.

1. If the service is not required, the reservation must be canceled in advance. The customer can do this by calling Customer Service at 800370111, sending an email to [email protected], and/or replying "NO" to the SMS confirming the reservation. The reservation can also be canceled on the website www.mitta.cl/anular-reserva/.
2. We will wait up to 2 hours after the time indicated in the reservation or until the closing time of our office, whether it be the branch (city) or airport counter, as applicable. If the customer does not arrive, the reservation will be considered a "No Show." In this case, the reserved vehicle will be released and may be rented to a third party. MITTA will be authorized to charge 10% of the quoted price in the reservation confirmation, up to a maximum of one day's rental.
3. Prepaid amounts will be refunded 100% for cancellations made at least 48 hours before the rental start date and time.
4. For cancellations made less than 48 hours prior to the rental start date and time, there will be no total or partial refund of the prepaid amount. The customer may reschedule their reservation for another time and location of their choice.
5. Customers may return rented vehicles at any time, even before the reservation end date, only needing to pay for the days actually used. No refunds will be issued for prepaid rental days or unused discount vouchers.

Incidents

In the event of an incident, the user must report it within a period of no more than 12 hours, by accessing the link www.mitta.cl/siniestros and completing the form data.

On the same page, a sworn statement must be made if the damage is partial or minor.

1. In case of theft (total or partial vehicle theft) or accidents involving injuries, the customer must immediately file a report with the Carabineros of Chile and subsequently notify the rental company as described above. The customer must promptly inform a Mitta branch or contact the GPS emergency number *2001, which operates 24/7, and then proceed with the incident reporting procedure.

Any damage, loss, theft, or unauthorized use affecting the rented vehicles, regardless of cause and severity, must be reported to the rental company as soon as it occurs, in writing, through the online form at www.mitta.cl/siniestros, and no later than 12 hours after the incident. Prompt reporting ensures optimal outcomes for recovering affected vehicles. Delayed reporting may result in the renter being held responsible for damages or losses caused by the delay.

The renter must also report the incident to the appropriate authority, providing details such as date, location, circumstances, nature, and estimated damages, along with other necessary information for the corresponding report. If the renter fails to comply with the aforementioned requirements within the specified timeframe, the cost of damages, losses, thefts, and related direct or indirect consequences will be the renter's responsibility.The renter must provide the rental company with all necessary information and documentation to address claims or defend against the responsible party. This includes granting the rental company the authority to pursue legal action if necessary.

VII. Loss, misplacement or omission of documents

If the vehicle's documents are not returned to MITTA at the end of the rental, a surcharge of $40,000 + VAT will apply. The same fee applies for the loss or misplacement of the license plate.

VIII. Fuel and AdBlue

1. Vehicles are delivered with a full fuel tank and must be returned in the same condition. Otherwise, MITTA will charge per liter based on the contract rate plus VAT.
2. Customers may opt for prepaid fuel services, with availability and pricing depending on the vehicle and the MITTA office.
3. If the incorrect fuel is used (e.g., diesel instead of gasoline), the customer will be responsible for cleaning the tank, engine, and any related damages.
4. The customer will be responsible for any AdBlue refills, an additive used by some diesel vehicles to comply with Euro V and/or VI emissions standards. MITTA will initially deliver the vehicle fully charged with AdBlue, and subsequent refills will be the customer's responsibility. If a refill is performed during maintenance, it will cost $2,000 + VAT per liter, which will be invoiced as a reimbursable expense.

IX. Airport charge

An airport surcharge applies per rental day for contracts initiated at airport counters where MITTA operates, up to a maximum of 15 days, regardless of the return location.

X. Televía Charge

Rentals in Santiago, La Serena, Viña del Mar, Rancagua, Talca, Los Andes, and Concepción are subject to a mandatory surcharge for the use of toll roads in Santiago (Televía). An additional charge will also apply for the use of intercity electronic toll collection (TAG) on all toll roads that have implemented this system. These include, but are not limited to, Ruta del Pacífico, Autopista Los Libertadores, Ruta del Maipo, and Ruta Costa Arauco.

XI. Cargo Drop Off

A drop-off fee applies for rentals where the vehicle is returned in a different city from the pick-up location. The charge is based on the distance between the two branches.

XII. Exit Permit to Argentina

1. The Argentina permit allows customers to drive a MITTA vehicle in Argentina with accident coverage. Customers must request this permit at least 72 business hours in advance and provide the required information.
2. Argentine nationals cannot obtain this permit unless they have been permanent residents in Chile for over a year, proven with a consular certificate.
3. Once issued, the permit is non-refundable.
4. This permit must be requested at least 72 business hours in advance. The required information must be delivered by the client to our National Reserves department according to the deadline indicated above and in the form sent to the client for such purposes.
5. If borders close or any unforeseen circumstances arise preventing the vehicle's timely return, a USD 2,000 additional guarantee will be charged.
6. The maximum accumulation of Latam Pass miles, for monthly rental of the same vehicle, will be three months. If the contract is longer than this term, equivalent miles will only be accumulated for the first three months of consumption.
7. Mitta does not have branches and/or workshops in Argentina, which is why the client moves under their own responsibility and costs in Argentine territory.
8. This permit can only be requested for reservations of 1 or more days and only for the following categories: C, D, E, E, G, Y, YI, J, J1, K and K1.
9. An additional guarantee, separate from the rental guarantee, will be required in Chilean pesos equivalent to USD 2,000. This guarantee will be enforced (collected in full) in the event of border closures or for any other reason (whether due to force majeure or not) where the vehicle remains in Argentine territory beyond the return date indicated by the customer at the time of signing their rental agreement.
10. For rentals that include a permit to drive into Argentina, an additional guarantee of USD 2,000 is required, apart from the rental guarantee. This guarantee will be used (charged in its entirety) if the border with Argentina is closed or for any other motive (whether due to force majeure or not) where the vehicle remains in Argentina after the return date indicated by the client when they signed the rental contract.
11. In Argentina, roadside assistance is not included in the rental; customers must arrange and pay for such services if required.
12. Our GPS devices do not include maps of Argentina.
13. In the event of an accident, border closure due to weather or other reasons, the customer remains responsible for the vehicle, and the contract will remain open until the vehicle is received at any MITTA office in Chile. The customer will be responsible for all costs associated with towing, customs fees, additional rental days, etc.

XIII. Chauffeur service

1. The chauffeur service includes a 9-hour workday (including lunch break); overtime pay will be applied, up to a maximum of 12 hours per day. The following day's service must begin at least 8 hours after the last service. The maximum hours mentioned above are subject to current labor regulations, and any modifications to these regulations will be governed by the Labor Code and other applicable laws.
2. Expenses such as fuel, tolls, and meals are the customer's responsibility based on the chauffeur's expense report.
3. This service is charged for a minimum of 1 day (9 hours of service).
4. The service is provided by third-party companies contracted by MITTA.

XIV. Additional Equipment

1. MITTA is not responsible for services or additional equipment not confirmed in the reservation.
2. Additional services or equipment are subject to availability and carry associated extra charges.
3. Additional equipment requested by the customer (mining equipment, poles, beacons, wedges, child seats, GPS, chains, booster seats, among others) is not covered by CDW insurance. In case of damage or loss, the customer will incur additional charges for replacement and/or repair as applicable.

XV. Route assistance service (cranes)

Roadside assistance services (towing) are at the customer's expense for all cases (battery charging, collisions, rollovers, door unlocking, rescues, tire changes, etc.). Only in cases of mechanical failure attributable to the vehicle or its maintenance will the service be free for the customer.

Roadside assistance does not cover vehicles with any type of cargo. The customer is responsible for removing the cargo from the vehicle before it is towed.

Rental in Argentina does not include roadside assistance, which must be arranged and paid for by the customer if required.

XVI. Companies with agreements (including tourism companies).

1. Customers must cancel reservations in advance if the service is not required. Failure to do so, and if the vehicle is delivered to the location, will result in a surcharge of $10,000 plus VAT.
2. No Show: MITTA will wait up to two hours after the time indicated in the reservation and if it is not made effective, it will release the vehicle, and may charge 10% of the value quoted in the reservation confirmation, with a limit of one day of rental.
3. Pickups will occur starting at the scheduled service time, depending on driver availability.
4. Monthly rental quotes are valid for ten business days.
5. For the purpose of calculating the monthly rate, a minimum of X unit(s) is considered for the quoted period (X days). If your rental is less than 30 days, the daily rate multiplied by the actual number of days in the rental agreement will apply. If the return occurs on day 24 or later, the full monthly rate quoted here will be honored.
6. In the case of monthly rentals with an agreement, the Televía will be charged according to the consumption of actual passes through each portal.
7. Monthly rates include up to 4,000 free kilometers per month. Each additional kilometer will be charged at $100 plus VAT (calculated on the last invoice according to the total kilometers traveled in the month).
8. Daily agreement rates are subject to change for reservations made less than 96 hours in advance (tourism companies excluded).
9. Preventive maintenance is fully managed and paid for by Mitta Rent a Car. All vehicles must be serviced at authorized workshops nationwide.
10. Customers are solely responsible for scheduling preventive maintenance at authorized workshops well before the next maintenance interval, whether 5,000 or 10,000 kilometers.
11. Failure to perform timely preventive maintenance as required may result in damage to the vehicle's systems, parts, or components, which are not covered by CDW insurance and must be paid for by the customer.

XVII. Text messages (SMS)

By making a reservation, you agree to receive informational text messages (SMS) as a normal part of the vehicle booking and rental process. Customers may request to stop receiving these text messages by sending an email to [email protected] indicating their wish to no longer receive them, along with the mobile phone number that receives the messages.

XVIII. Identity verification

When renting a vehicle, MITTA will verify the renter’s identity using available mechanisms in compliance with the Privacy Policy and applicable laws, including:Law N° 19.496: Consumer ProtectionLaw N° 19.628: Privacy ProtectionLaw N° 20.575: Purpose Principle in Data Processing

IXX. Customer Service

For inquiries or complaints regarding the use of this site, terms or conditions of contracting or reservations made, you can contact us by calling our Customer Service line at 800370111, send us an email to [email protected] or visit https://www.mitta.cl/contactanos/.

XX. Guarantees

If the vehicle does not meet the characteristics specified in the reservation (as MITTA only guarantees vehicle categories, not specific models, colors, or brands) or if the vehicle is defective, it may be replaced with another of the same category.

XXI. Legal Representation

The legal representative of Mitta Rent a Car and Leasing Operativo SPA is Mr. Ignacio Correa Fernández.

The stated terms are general; MITTA reserves the right to establish specific conditions in the rental contract.

These Terms and Conditions will be applied and will be deemed incorporated into each of the contracts you enter into with Mitta through this website.

The use of this website, application of these terms and conditions, actions performed, and contracts made through this website are governed by the laws of Chile, particularly Law 19.496 on consumer protection.

XXII. Considerations for the Purchase and Use of Discount Coupons

1. The coupon does not constitute a reservation. Reservations must be made through www.mitta.cl or by calling the call center at 223608666.
2. Coupons are only valid for rentals by private individuals (invoiced with receipts). They do not apply to rentals by companies, tourist agencies, or part-time services.
3. The discount coupon(s) purchased during the Cyber ​​Mitta event from June 2nd to 5th, 2025, can be applied to any rental within the national territory between the date of purchase and June 5th, 2026. Only one coupon can be used per rental.
4. The discount coupon(s) purchased during the Cyber ​​Monday event from September 30 to October 2, 2024, can be applied to any rental within the national territory between the date of purchase and October 5, 2025. Only one coupon can be used per rental.
5. The discount coupon(s) purchased during the Cyber ​​Day event from June 3rd to 5th, 2024, can be applied to any rental within the national territory between the date of purchase and June 5th, 2025.
6. To activate a coupon, you must enter your RUT and the coupon code when making an online reservation or provide both details to the operator when reserving by phone.
7. Customers have a maximum of 10 business days to withdraw from the purchase. They must contact Customer Service via email at [email protected] or by calling 800370111. Refunds through Transbank will be processed within 48 hours after the request is received. A cancellation receipt will be sent as proof of the refund. The time for the refunded amount to appear in the customer’s account depends on their issuing bank.
8. After the 10-day withdrawal period, no refunds (partial or full) will be provided for the coupon purchase.
9. Only one voucher can be applied per rental, and if the customer is unable to complete it as agreed in the prior reservation, the unused difference will not be refunded.
10. All rental terms, conditions, and restrictions outlined in this document and the rental contract appendix provided to the customer at the start of the rental must be adhered to. Signing the rental agreement indicates acceptance of these terms.

May 30, 2025