Frequently Asked Questions

All MITTA vehicles are delivered with a full tank and must be returned in the same condition. If a vehicle is returned with less fuel, the cost per liter is higher than the market price. This price adjustment aims to discourage returns with insufficient fuel, as refueling takes additional time and may delay the vehicle's availability for the next customer.

No, the Collision Damage Waiver (CDW) coverage cannot be removed from your reservation. All published rates, both for corporate and individual customers in Chile, include this mandatory coverage against collisions. This policy ensures greater protection and peace of mind during the rental period.

Roadside assistance is included at no extra cost only if the assistance is due to a mechanical failure of the vehicle. For issues like battery discharge, locked doors, collisions, tire changes, or other non-mechanical failures, the customer is responsible for the cost of assistance.

No, only those registered in the rental contract with a valid driver's license can drive the rented vehicle. If an incident occurs while the vehicle is driven by someone not registered in the contract, the contracted coverages do not apply, and the contract holder must assume 100% of the repair costs.

Yes, you can return the vehicle at a MITTA office in a different city. However, an additional "Drop Off" fee will apply, depending on the distance between the city where the contract was initiated and the city where the vehicle is returned.

No, the rental cannot be guaranteed with another person’s credit card. The credit card holder must sign a voucher or enter their secret PIN, which can only be done by the cardholder.

No, the interurban TAG charge is not an initiative of MITTA. This toll collection system has been implemented by certain highway concessionaires to facilitate payments on interurban roads.

In this context, highways and roads are not the same. Highways are urban roads that connect different neighborhoods within the city, while roads refer to interurban highways that are outside the city, connecting various locations.

No, MITTA’s Televía system does not currently include interurban tolls. This new charge only applies to tolls on roads, while the rest of the Televía (TAG) system remains unchanged. Toll charges on interurban roads will be processed after the rental period ends and may take up to 60 days to process.

If you paid the toll, present the ticket at the counter at the end of the rental. Our team will validate the receipt and deduct the corresponding amount from the road charge.