Terms and Conditions

MITTA guarantees the rental category but does not ensure specific vehicle models, colors, or brands.

I. Required Documents and Conditions for Renting

1. Valid ID or passport.
2. Valid driver’s license (in compliance with current Traffic Law, digital licenses are not accepted).
3. Drivers must be over 22 years old.
4. Credit Card for Guarantee:A minimum hold of $450,000 CLP or higher is required, depending on the total rental value and vehicle category.For trucks, minivans, and SUVs, a minimum hold of $700,000 CLP applies.For rentals in Coyhaique and Punta Arenas, the minimum hold is 20 UF + VAT + rental cost.Guarantee amounts may be higher depending on the rental duration and/or if the reservation includes a permit to cross into Argentina (see Point XII).
5. Only bank-issued credit cards are accepted for guarantees. Accepted cards include those from CMR Falabella, Cencosud Scotiabank, Banco Ripley, and Líder BCI.Debit cards, checks, and virtual credit cards are not accepted for vehicle guarantees.
6. Guarantee release times depend on the issuing bank and may vary between 24 hours and 30 days for some credit cards issued by retail entities.

Items Included in the Rental Rate

1. Unlimited Mileage: Rentals for one day in Punta Arenas and Puerto Natales include only 300 free kilometers; additional kilometers are charged at $300 + VAT per kilometer. For monthly rentals, the rate includes 4,000 free kilometers (extra kilometers are charged at $100 + VAT per kilometer).
2. Second Driver: No additional cost.
3. Coverage: Includes CDW (Partial Collision Coverage) and DAT (Third-Party Damage). See Point III for details.
4. Grace Period: Three hours (30 minutes for part-time rentals). Vehicle rentals are calculated in 24-hour periodsstarting from the rental agreement’s initiation. On the last day, customers have three additional hours to return the vehicle. After this period, an additional rental day is charged without exception.
5. Prepayment Policy: Prepayment ensures the reservation but does not waive the rental guarantee requirement. Prepaid reservations (via credit or debit cards) are refundable 100% if canceled at least 48 hours in advance. No refunds are issued for unused prepaid rental days.
6. Weekend Promotion: Available for individual renters in Chile. Promotional rate applies to Class A vehicles rented on weekends (Friday at 9:00 AM to Monday at 9:00 AM). Offer valid until December 31, 2023.

III. Coverages, Deductibles, and Exclusions

1. No deductible for collision damage (own and third-party), except in Aysén (XI Region) and Magallanes (XII Region).
2. For Coyhaique/Balmaceda (XI) and Punta Arenas/Puerto Natales (XII), CDW coverage includes a deductible of 20 UF + VAT for any event.
3. Damage from off-pavement driving along Route 7 North/South and the Austral Highway (between Puerto Montt and Villa O’Higgins) is excluded for vehicles in categories B and C.
4. CDW does not cover damage from driving on unpaved roads in the Arica and Parinacota Region or rentals in Calama (II Region), affecting vehicles in categories A, B, B1, C, C1, D, E, F, P, and I.Consequential damage is not included in CDW and is fully charged to the customer.
5. Consequential damage is not included in CDW and is fully charged to the customer.
6. CDW excludes damage to tires and rims unless part of a larger covered incident. Tires worn under 30,000 kilometers for monthly rentals incur proportional replacement costs.
7. CDW does not cover theft of vehicle parts, accessories, or personal items left in the vehicle.
8. For Punta Arenas and Coyhaique rentals, no additional coverage is available. The 20 UF + VAT deductible applies (see Point 2).
9. A deductible of 50 UF + VAT applies to theft, robbery, misappropriation, or total loss of the vehicle nationwide for all categories. Customers must report incidents to MITTA and follow the prescribed claims procedure.
10. 4x4 vehicles incur a 20 UF + VAT deductible for rollovers.
11. Material damage coverage is capped at 500 UF, and third-party liability coverage at 10,000 UF.
12. Coverage is void if the driver is under the influence of alcohol or drugs, lacks a valid license, or is not listed in the rental contract.
13. Refrigerated vans incur a 5 UF + VAT deductible for any incident.
14. Categories J2, K2, and C5 incur a 3 UF + VAT deductible for any misuse or damage.
15. A $3,000 + VAT per day CDW surcharge applies for 4x2 and 4x4 trucks rented in Calama and Antofagasta (maximum charge: $45,000 + VAT for 15 days).
16. Vehicles must be returned in a clean condition. Excessive interior dirt or stains require additional cleaning fees

IV. Reservations and Payment Methods

To make a reservation on this site, follow these steps by clicking on the corresponding field:

1. Go to mitta.cl/rent-car/ and click on “Reserve your vehicle”.
2. To guarantee your vehicle, all reservations must be prepaid, either for 1 day or the total rental amount if it exceeds 1 day.
3. Complete the fields for the pick-up city, pick-up date, return date, pick-up time, and return time. Specify the type of vehicle you wish to rent. You can also indicate if the vehicle will be returned in another city or if it is associated with a flight.
4. Select the vehicle type based on the available options. Mitta guarantees vehicle categories, not specific models, colors, or brands.
5. A description of the vehicle and the payment details will be displayed on the screen.
6. Fill in your personal information. At this stage, you must declare that you have read and accepted these Terms and Conditions. You will then have the option to prepay for 1 day or the total rental cost, as applicable.
7. When selecting "Pay Online," choose your preferred payment method.
8. Once the reservation is made, the reservation details will be sent to the registered email address.
9. The order will automatically proceed to an identity verification process as outlined in section XVIII of these Terms and Conditions, ensuring the user's security and privacy during the contracting process. This includes verifying the availability, validity, and limit of the selected payment method.
10. Once the above is completed, the payment will be charged to the selected method when applicable, and a confirmation email with the reservation details will be sent.
11. When picking up the reserved vehicle, the rental agreement must be signed.

The reservation and rental of vehicles can only be paid using the following methods:

1. Credit cards: Visa, Mastercard, Diners Club International, or American Express (see point 5 regarding the credit cards allowed for rental guarantees).
2. Debit cards: Bank-issued debit cards compatible with the RedCompra system and those issued by authorized retail commercial entities (I - point 5).

Debit card payments will be processed through WebPay, an electronic payment system that automatically charges the user's bank account.

Users acknowledge that these payment methods or payment portals belong to third-party service providers independent of MITTA.

The continuity of their service over time, as well as the proper functioning of their tools and online payment buttons, is the sole responsibility of these providers and not MITTA.

1. If the service is not required, the reservation must be canceled in advance. The customer can do this by calling Customer Service at 800370111, sending an email to servicioalcliente@mitta.cl, and/or replying "NO" to the SMS confirming the reservation. The reservation can also be canceled on the website www.mitta.cl/anular-reserva/.
2. Reservations will be held up to 2 hours after the scheduled time or until the closure of the respective office, whether a branch (city) or an airport counter. If the customer does not show up, the reservation will be considered a "No Show," and the reserved vehicle may be rented to third parties. MITTA reserves the right to charge 10% of the quoted value in the reservation confirmation, up to a maximum of one day's rental.
3. Prepaid amounts will be refunded 100% for cancellations made at least 48 hours before the rental start date and time.
4. For cancellations made less than 48 hours prior to the rental start date and time, there will be no total or partial refund of the prepaid amount. The customer may reschedule their reservation for another time and location of their choice.
5. Customers may return rented vehicles at any time, even before the reservation's end date, paying only for the days used. Prepaid rental days or unused discount coupons will not be refunded.

Incidents

In case of an incident, the user must report it within 12 hours by visiting www.mitta.cl/siniestros and completing the form.

On the same page, a sworn statement must be made if the damage is partial or minor.

1. In case of theft (total or partial vehicle theft) or accidents involving injuries, the customer must immediately file a report with the Carabineros of Chile and subsequently notify the rental company as described above. The customer must promptly inform a Mitta branch or contact the GPS emergency number *2001, which operates 24/7, and then proceed with the incident reporting procedure.

Any damage, loss, theft, or unauthorized use affecting the rented vehicles, regardless of cause and severity, must be reported to the rental company as soon as it occurs, in writing, through the online form at www.mitta.cl/siniestros, and no later than 12 hours after the incident. Prompt reporting ensures optimal outcomes for recovering affected vehicles. Delayed reporting may result in the renter being held responsible for damages or losses caused by the delay.

The renter must also report the incident to the appropriate authority, providing details such as date, location, circumstances, nature, and estimated damages, along with other necessary information for the corresponding report. If the renter fails to comply with the aforementioned requirements within the specified timeframe, the cost of damages, losses, thefts, and related direct or indirect consequences will be the renter's responsibility.The renter must provide the rental company with all necessary information and documentation to address claims or defend against the responsible party. This includes granting the rental company the authority to pursue legal action if necessary.

VII. Loss or Misplacement of Documents

If the vehicle's documents are not returned to MITTA at the end of the rental, a surcharge of $40,000 + VAT will apply. The same fee applies for the loss or misplacement of the license plate.

VIII. Fuel

1. Vehicles are delivered with a full fuel tank and must be returned in the same condition. Otherwise, MITTA will charge per liter based on the contract rate plus VAT.
2. Customers may opt for prepaid fuel services, with availability and pricing depending on the vehicle and the MITTA office.
3. If the incorrect fuel is used (e.g., diesel instead of gasoline), the customer will be responsible for cleaning the tank, engine, and any related damages.

IX. Airport Charges

An airport surcharge applies per rental day for contracts initiated at airport counters where MITTA operates, up to a maximum of 15 days, regardless of the return location.

X. Toll System Charges

Rentals in Santiago, La Serena, Viña del Mar, Rancagua, Talca, Los Andes, and Concepción are subject to an additional mandatory toll charge for Santiago's concessioned roads (Televía). Additional charges for intercity electronic toll systems (e.g., Ruta del Pacífico, Ruta del Maipo) will also apply.

XI. Drop-Off Charge

A drop-off fee applies for rentals where the vehicle is returned in a different city from the pick-up location. The charge is based on the distance between the two branches.

XII. Permit to Drive in Argentina

The Argentina permit allows customers to drive a MITTA vehicle in Argentina with accident coverage. Customers must request this permit at least 72 business hours in advance and provide the required information.

Argentine nationals cannot obtain this permit unless they have been permanent residents in Chile for over a year, proven with a consular certificate.

Once issued, the permit is non-refundable.

This permit must be requested at least 72 business hours in advance. The required information must be delivered by the client to our National Reserves department according to the deadline indicated above and in the form sent to the client for such purposes.

If borders close or any unforeseen circumstances arise preventing the vehicle's timely return, a USD 2,000 additional guarantee will be charged.

The maximum accumulation of Latam Pass miles, for monthly rental of the same vehicle, will be three months. If the contract is longer than this term, equivalent miles will only be accumulated for the first three months of consumption.

Mitta does not have branches and/or workshops in Argentina, which is why the client moves under their own responsibility and costs in Argentine territory.

This permit can only be requested for reservations of 1 or more days in duration and only for the following categories: C,D, E, E, G, Y , YI, J, J1, K and K1.

An additional guarantee will be requested, independent of the rental guarantee, in Chilean pesos equivalent to USD 2,000. This guarantee will become effective (will be charged in full) in the event that borders are closed or for any other reason (whether force majeure or not) where the vehicle will remain in Argentine territory beyond the return date indicated by the client at the time of signing their rental contract.

For rentals that include a permit to drive into Argentina, an additional guarantee of USD 2,000 is required, apart from the rental guarantee. This guarantee will be used (charged in its entirety) if the border with Argentina is closed or for any other motive (whether due to force majeure or not) where the vehicle remains in Argentina after the return date indicated by the client when they signed the rental contract.

XIII. Chauffeur Service

1. Chauffeur services include 9 hours of work per day (including a lunch break), with a maximum of 12 hours per day. The next day's service must begin at least 8 hours after the previous day's service. This limit is subject to applicable labor laws.
2. Expenses such as fuel, tolls, and meals are the customer's responsibility based on the chauffeur's expense report.
3. Chauffeur services are charged for a minimum of 1 day (9 hours).
4. The service is provided by third-party companies contracted by MITTA.

XIV. Additional Equipment

1. MITTA is not responsible for services or additional equipment not confirmed in the reservation.
2. Additional services or equipment are subject to availability and carry associated extra charges.
3. Additional equipment requested by the customer (mining equipment, poles, beacons, wedges, child seats, GPS, chains, booster seats, among others) is not covered by CDW insurance. In case of damage or loss, the customer will incur additional charges for replacement and/or repair as applicable.

XV. Roadside Assistance (Towing Services)

Roadside assistance services (towing) are at the customer's expense for all cases (battery charging, collisions, rollovers, door unlocking, rescues, tire changes, etc.). Only in cases of mechanical failure attributable to the vehicle or its maintenance will the service be free for the customer.

In Argentina, roadside assistance is not included in the rental; customers must arrange and pay for such services if required.

XVI. Partner Companies (Including Tourism Companies)

1. Customers must cancel reservations in advance if the service is not required. Failure to do so, and if the vehicle is delivered to the location, will result in a surcharge of $10,000 plus VAT.
2. No-show Policy: MITTA will wait up to two hours past the reservation time. If the reservation is not fulfilled, the vehicle will be released, and a fee of up to 10% of the quoted value (capped at one rental day) may be charged.
3. Pickups will occur starting at the scheduled service time, depending on driver availability.
4. Monthly rental quotes are valid for ten business days.
5. Monthly rate calculations require a minimum unit count (X units) for the quoted period (X days). For rentals shorter than 30 days, the daily agreement rate applies, multiplied by the actual rental days. If the vehicle is returned from day 24 onwards, the full monthly rate may apply.
6. For monthly agreements, Televía toll charges will be billed based on actual usage.
7. Monthly rates include up to 4,000 km free per month. Additional kilometers will be charged at $100 plus VAT per kilometer (calculated in the final invoice based on total kilometers driven).
8. Daily agreement rates are subject to change for reservations made less than 96 hours in advance (tourism companies excluded).
9. Preventive maintenance is fully managed and paid for by Mitta Rent a Car. All vehicles must be serviced at authorized workshops nationwide.
10. Customers are solely responsible for scheduling preventive maintenance at authorized workshops well before the next maintenance interval, whether 5,000 or 10,000 kilometers.
11. Failure to perform timely preventive maintenance as required may result in damage to the vehicle's systems, parts, or components, which are not covered by CDW insurance and must be paid for by the customer.

XVII. Text Messages (SMS)

By making a reservation, you agree to receive informational text messages (SMS) as part of the normal reservation and rental process. Customers may opt out of receiving such messages by emailing servicioalcliente@mitta.cl with their phone number and request.

XVIII. Identity Verification

When renting a vehicle, MITTA will verify the renter’s identity using available mechanisms in compliance with the Privacy Policy and applicable laws, including:Law N° 19.496: Consumer ProtectionLaw N° 19.628: Privacy ProtectionLaw N° 20.575: Purpose Principle in Data Processing

XIX. Customer ServiceFor inquiries or complaints related to the website, terms and conditions, or reservations, contact:Phone: 800370111Email: servicioalcliente@mitta.clWebsite: mitta.cl/contactanos

XX. Guarantees 

If the vehicle does not meet the characteristics specified in the reservation (as MITTA only guarantees vehicle categories, not specific models, colors, or brands) or if the vehicle is defective, it may be replaced with another of the same category.

XXI. Legal Representation

The legal representative of Mitta Rent a Car and Leasing Operativo SPA is Mr. Ignacio Correa Fernández.

The stated terms are general; MITTA reserves the right to establish specific conditions in the rental contract.

These Terms and Conditions will be applied and will be deemed incorporated into each of the contracts you enter into with Mitta through this website.

The use of this website, application of these terms and conditions, actions performed, and contracts made through this website are governed by the laws of Chile, particularly Law 19.496 on consumer protection.

XXII. Considerations for the Purchase and Use of Discount Coupons

1. The coupon does not constitute a reservation. Reservations must be made through www.mitta.cl or by calling the call center at 223608666.
2. Coupons are only valid for rentals by private individuals (invoiced with receipts). They do not apply to rentals by companies, tourist agencies, or part-time services.
3. Coupons purchased during the Cyber Day (June 3–5, 2024) event can be applied to any rental within Chile between the purchase date and June 5, 2025.
4. Coupons purchased during the Cyber Day (October 2–4, 2023) event can be applied to any rental within Chile between the purchase date and October 4, 2024.
5. Coupons purchased during the Cyber Day (May 29–31, 2023) event can be applied to any rental within Chile between the purchase date and May 31, 2023.
6. Coupons purchased during the Cyber Day (October 3–5, 2022) event can be applied to any rental within Chile between the purchase date and December 31, 2023.
7. Coupons purchased during the Cyber Day (May 29–June 1, 2022) event can be applied to any rental within Chile between the purchase date and May 31, 2023.
8. To activate a coupon, you must enter your RUT and the coupon code when making an online reservation or provide both details to the operator when reserving by phone.
9. Customers have a maximum of 10 business days to withdraw from the purchase. They must contact Customer Service via email at servicioalcliente@mitta.cl or by calling 800370111. Refunds through Transbank will be processed within 48 hours after the request is received. A cancellation receipt will be sent as proof of the refund. The time for the refunded amount to appear in the customer’s account depends on their issuing bank.
10. After the 10-day withdrawal period, no refunds (partial or full) will be provided for the coupon purchase.
11. Only one coupon can be applied per rental. If the customer cannot use the full coupon value for the pre-agreed reservation, the unused balance will not be refunded.
12. All rental terms, conditions, and restrictions outlined in this document and the rental contract appendix provided to the customer at the start of the rental must be adhered to. Signing the rental agreement indicates acceptance of these terms.