Terms and Conditions

MITTA confirms vehicle categories and NOT specific models.

 

I. Requirements and documents necessary for the rental
1. Identity card / valid passport.
2. Current driver's license.
3. Senior driver of 22 years.
4. Credit card in guarantee. A minimum initial quota of $ 450.000 or higher depending on the total value of the rental and the category of the rental vehicle (Trucks, minivans and SUVs require a minimum guarantee of $ 700.000). For rentals in Coyhaique and Punta Arenas, a minimum quota of 20 UF + VAT + rental cost will be requested.
5. Only bank credit cards and those issued by the companies CMR Falabella, Cencosud Scotiabank and Líder BCI are accepted as means to guarantee leases. Debit cards and / or checks are not accepted to guarantee vehicle rentals.

II. Included in the rate

1. Free mileage. Leases for 1 (one) day in Punta Arenas and Puerto Natales include only 300 free kilometers; each additional kilometer has a cost of $ 200 + VAT. For monthly rentals the rate includes a maximum of 4.000 free kilometers (each extra kilometer will be charged $ 100 + VAT).
2. Second driver at no additional cost.
3. CDW coverage (partial collision and theft coverage) and DAT (damage to third parties). See point III.
4. 3 hours of grace (30 Minutes of grace for Part-Time Rentals). Vehicle rentals last for 24 hours from the moment the rental contract begins. However, on the last day of rental, clients are given three additional hours in which to return the vehicle. After that, an additional day’s rental is always charged
5. The Prepayment guarantees the reservation, but does not exempt the guarantee. Prepaid reservations (CREDIT OR DEBIT) do not have a refund. No refunds will be made for unused prepaid rental days. If the user cancels the reservation, the charge will be generated in the same way. The additional benefit per prepayment will be 100 EXTRA LATAM PASS MILES per rental. Only for natural persons. It does not apply to company leases or part time. The collection of this promotion is by Ticket and includes all services provided / additional.
6. Weekend promotion. Benefit valid for leases in Chile made by natural persons (only tickets). Reference value for a Class A car.
Applies for weekend rates (Friday, Saturday and Sunday), leases on Friday 09:00 AM and returns on Monday 09:00 AM. Validity of the promotion until December 31, 2021.

III. Coverages, deductibles and exclusions
1. No deductible in case of collision (own and third party damages), except leases in XI Region and XII Region.
2. For rentals in Coyhaique / Balmaceda and Punta Arenas / Puerto Natales, CDW collision coverage has a deductible for all events of UF20.- plus VAT or its equivalent in US dollars.
3. Excluded from CDW coverage is any damage derived from traveling off the pavement along Route 7 North / South and the Austral Highway between Puerto Montt and Villa O´Higgins, classes B or C.
4. Consequential damage is not included in CDW coverage.
5. Damage to tires and rims is excluded from CDW coverage unless they come from compensable damage to the rest of the vehicle as a result of a major accident. In case of anticipated wear of tires below 30.000 kilometers for monthly rentals, the cost proportional to the value of the replacements must be paid.
6. CDW coverage does not cover theft of parts or pieces of the vehicle as well as personal items left inside the vehicle.
7. For leases at the Punta Arenas (XII region) and Coyhaique (XI region) branch, no other additional coverage is available to be contracted.
8. A deductible of UF50.- plus VAT applies in the event of theft, theft, misappropriation or total loss of the leased unit. Applies throughout the country and to all categories of vehicle. The client has the obligation to report this situation as soon as possible to a Mitta branch, contact the emergency number GPS * 2001 which is open 24/07, and then continue with what is indicated in the claims procedure.
9. 4 × 4 vehicles have a deductible of UF20.- plus VAT in case of overturning.
10. The coverage for material damage is capped at UF500.- and UF10.000.- for civil liability.
11. The contracted coverage will have no effect in case of driving under the influence of alcohol and / or drugs; driving without the corresponding license or if it was expired at the time of the accident and if the driver was not incorporated and / or not specified in the respective rental contract.
12. Vans with cold cab have a deductible for all events of UF5.- plus VAT.
13. For categories J2, K2 and C5 in the event of an accident, misuse and / or damage to the vehicle, a deductible applies to all events of UF3.- plus VAT.
14.-
All vehicles are delivered with an optimal level of internal and external cleanliness. In the event that the rented unit is returned with a level of internal dirt and / or carpet stains that exceed that produced by normal use of the vehicle, the cost of internal cleaning and / or carpet washing must be borne by the customer.

IV. Reservations and means of payments
1. Go to www.mitta.cl/rent-car/ and click on “Reserve your vehicle”.
2. Fill in the collection city, collection date and return date, collection time and return time fields, and indicate the type of vehicle you want to rent. You can also indicate whether the vehicle will be returned in another city or associate with a flight.
3. Select the type of vehicle according to the options presented. Mitta confirms vehicle categories and not specific models, color and / or brands.
4. The vehicle description and the detail of the price to pay will be displayed on the screen.
5. Fill in your personal information. In this step you must declare that you have read and accepted these Terms and Conditions. Then you will have the option to just make the reservation or pay online.
6. If you select the option "Pay Online" you must select the payment method.
7. Once the reservation is made, the reservation information will be sent to the registered email.
8. The order will then automatically go through an identity confirmation process, in accordance with the provisions of point XVIII of these Terms and Conditions, always safeguarding the security and privacy of the user and the contracting process, availability, validity and capacity of the means of payment that has been selected.
9. In compliance with the above, the charge will be made in the selected payment method, when appropriate, and an email will be sent with the confirmation and details of the reservation.
10. At the time of removing the reserved vehicle, the respective lease must be signed.

The reservation and rental of vehicles can only be paid through:
1. Bank credit card Visa, Mastercard, Dinners Club International or American Express (see I, point 5 regarding the credit cards allowed to guarantee the leases)
2. Bank debit cards covered by the Red Compra system and those issued
Payment with debit cards will be made through WebPay, which is an electronic payment system that is responsible for automatically debiting the user's bank account.

Users declare that they understand that these means of payment or payment portals belong to third-party providers of these services, independent and not linked to MITTA, therefore the continuity of their provision of services over time, as well as the proper functioning of its tools and online payment buttons will be the sole responsibility of the companies that provide these services and in no case of MITTA.

Payment with debit cards will be made through WebPay, which is an electronic payment system that is responsible for automatically debiting the user's bank account.
Users declare that they understand that these means of payment or payment portals belong to third-party providers of these services, independent and not linked to MITTA, therefore the continuity of their provision of services over time, as well as the proper functioning of its tools and online payment buttons will be the sole responsibility of the companies that provide these services and in no case of MITTA.

V. Reservation cancellations and returns
1. In case the service is not required, the reservation must be canceled in advance. The customer can do so by calling the Customer Service phone number 800370111, sending an e-mail to servicioalcliente@mitta.cl and / or by answering "NO" to the reservation reconfirmation SMS. You can also cancel the reservation on the website www.mitta.cl/anular-reserva/.
2. b) If the client does not turn up and two hours have passed from the time indicated in the booking, this will be classed as a ‘no show’ and the vehicle released to another client. MITTA reserves the right to charge the client up to 2% of the amount indicated in the booking, up to a maximum of one day of rental.
3. Prepaid bookings are not refundable.
4. Clients can return vehicles at any time before the booking’s end date, since only the number of days actually used will be charged. Refunds are not available for unused prepaid rental days.

SAW. Claims
If the client has an accident, they must file a report with us, completing the form available at
On this page, when the damage is partial or minor, they must make a sworn statement that replaces a police report.

1.- The client must file an immediate police report if the vehicle is stolen (either completely or any part of it) or involved in a accident where people are injured. They must then inform us using the previously described procedure. The client has the obligation to report this situation (robbery, theft or misappropriation) as soon as possible to a Mitta branch, contact the GPS emergency number * 2001 which attends 24/07, and then continue with what is indicated in the claims procedure.

VII. Lost, misplaced or misplaced documents
If the leased vehicle documents are not returned to MITTA at the end of the lease, an additional fee of $ 40.000 + VAT will apply. The same amount ($ 40.000.- plus VAT) applies to the loss or loss of the patent plate.

VIII. Fuel
1. Vehicles are delivered with a tank full of fuel and must be returned in the same condition. Otherwise, MITTA will apply the charge per liter according to the value indicated in the lease plus VAT.
2. If you wish, you can opt for the advance purchase of a fuel tank. The availability and value of that service will vary depending on the vehicle and the MITTA office.
3. For those cases in which a fuel other than that required by the vehicle is loaded (diesel instead of gasoline or vice versa), the additional costs of cleaning the tank, engine or other implied damages will be borne by the customer.

IX. Airport charge
An airport charge applies per day of rental at airports where MITTA has a counter. This charge applies to any contract opened at these locations, irrespective of where the vehicle is returned (applies for a maximum of 15 days).

X. Charge for Televía
Rentals in Santiago, Viña del Mar, Rancagua, Los Andes and Concepción are subject to an additional mandatory surcharge for the use of concessioned roads in Santiago (Televía). The effective use of interurban TAG will also be charged for all those concessions that have implemented this electronic charging system. To mention a few: Pacific Route, Los Libertadores Highway, Maipo Route and Costa Arauco Route.

XI. Drop Off Cargo
An additional charge, called a drop-off, applies when a client returns a vehicle in a different city to where they rented it or to that indicated in the booking.

XII. Argentina exit permit
1. Our permit to drive into Argentina allows clients to take a MITTA vehicle into Argentina, with protection provided in case of accidents through the documentation MITTA provides (notarized permission, obligatory cover and customs form for multiple crossings).
2. We are unable to issue this permit to people of Argentine nationality, unless they can prove permanent residency in Chile for more than a year through a certificate issued by the respective consulate.
3. Once the permit’s issued, it’s non-refundable.
4. This permit should be requested at least three working days (72 hours) in advance. The information required should be sent to our National Reservations Department before this deadline, using the form provided.
5. Each permit is valid for either 1 to 15 days or 16 to 30 days and each one has a different price. Vehicles must not remain in Argentina for longer than the specified time.
6. Our Roadside Assistance service is not available in Argentina. Clients are responsible for coordinating any service required in Argentina and must pay for this directly.
7. Our GPS systems don’t include maps of Argentina.
8. In case of accidents or if the border is closed for climatic or any other reasons, the client is still responsible for the vehicle and the rental contract will remain open until the vehicle is returned to any MITTA office in Chile. The cost of any transfers, tow truck services, customs fines or additional rental days, etc. must be paid by the client.
9. The permits and authorizations to leave for Argentina with a rental vehicle have been suspended since 15/03/2020 and until further notice due to the effects of the pandemic

XIII. Chauffeur Service
1. Our chauffeur service includes 9 hours of service per day (including an hour for lunch); after that, there is a charge for each extra hour of service, up to a maximum of 12 hours per day in total. Any service the following day must begin at least 8 hours later and is subject to current labor laws. If these are modified, whatever the specific labor law or other applicable regulations establish will apply.
2. This service incurs other costs, such as fuel, tolls and food and drink for the chauffeur, etc., which the client must pay according to the expenses presented by the chauffeur at the end of the rental.
3. Charging for this service is for a minimum of 1 day (9 hours of service).
4. This chauffeur service is provided by external companies, not MITTA employees directly.

XIV. Additional Equipment
1. MITTA can’t be held responsible for any service or additional equipment required but not confirmed in the booking.
2. Additional services or equipment are subject to availability and have an associated additional charge.
3.- Additional equipment requested by the client (mining equipment, pole, beacon, wedges, child seats, GPS, chains, hoist, among other implements) are not covered by CDW coverage and in case of damage and loss, the charge will be made. additional corresponding to the client for the replacement and / or repair as appropriate.

XV. Route Assistance Service (cranes)
The cost of our Roadside Assistance service (including tow trucks) must be met by the client (charging flat batteries, accidents, vehicles rolling over, opening locked doors, changing tires, etc.). The service is only free for the client if there’s a mechanical fault that can be attributed to the vehicle and/or its maintenance.

XVI. Companies with Agreement (including Tourist Companies)
1. If the rental is no longer required, the booking must be cancelled in advance. If not, the cost of delivering any vehicle to a specific address incurs a charge of $10.000 + VAT.
2. For monthly rentals, electronic tolls (televía) are charged according to the actual number of times each portal is used.
3.
4. Monthly rental quotes are valid for 10 business days.
5. For purposes of calculating the monthly rate, a minimum of X unit (s) for the quoted term (X days) is considered. In case your lease is less than 30 days, The daily agreement rate will be applied multiplied by the effective days of the lease contract. If the return occurs from the 24th onwards, the full monthly rate of this quote may be respected.
6. Daily rates for companies with special agreements are subject to change when the reservation is made less than 96 hours in advance (this does not apply to tour operators and travel agencies).
7. Complete preventive maintenance at the expense of Mitta Rent a Car. All vehicles must be serviced in our workshops distributed throughout the country.
8. It is the sole responsibility of the client to coordinate and schedule preventive maintenance with our workshops well in advance before the next maintenance period is fulfilled, be it 5.000 or 10.000 kilometers as the case may be.
9. Failure to comply with the due preventive maintenance according to mileage can cause damage to the systems, parts and / or pieces of the vehicle which are outside the CDW coverage and therefore must be assumed by the customer.

XVII. Text messages (SMS)
Clients who make a booking agree to receive informative text (SMS) messages as part of the normal booking and rental vehicle process. Any client can choose not to receive these informative (SMS) messages by sending an email to servicioalcliente@mitta.cl indicating that they no longer wish to receive these messages and their mobile number.

XVIII. Identity Verification
When renting a vehicle, MITTA will use any of the means at its disposal to check the identity of the renter, in compliance with its Privacy and Confidentiality of Information Policy and according to current legislation (Law N° 19.496 on the Protection of Consumer Rights; Law N° 19.628 on the Protection of Privacy and Law N° 20.575, which establishes the Finality Principle in the Treatment of Personal Data).

IXX. Customer service 
In case of queries or complaints regarding the use of this site, terms or conditions of contracting or reservations made, you can contact us at the Customer Service telephone number 800370111, send us an email at servicioalcliente@mitta.cl or enter https://www.mitta.cl/contactanos/

XX. Guarantee 
In the event that the vehicle does not meet the characteristics reported in the reservation, considering that MITTA only confirms category of vehicles and not specific models, color and / or brands, or if it has faults, it may be exchanged for another vehicle of the same category.

XXI. Legal representative
The legal representative of Mitta Rent a Car and Leasing Operativo SPA is Mr. Ignacio Correa Fernández.
The terms indicated here are general in nature, with the rental company reserving the right to establish specific and/or special conditions in the rental contract.
These Terms and Conditions will be applied and will be understood as incorporated in each of the contracts that you enter into with Mitta through this website.
The use of this website, the application of these Terms and Conditions, the acts that it executes and the contracts that it concludes through this website, are subject and subject to the laws of the Republic of Chile and especially to the law 19.496 for the protection of consumer rights.

XXII. Considerations for the purchase and use of discount coupons (Cyber ​​day, Cyber ​​Monday and the Mitta Latam Pass Coupon Campaign).

1. The coupon does not constitute a reservation. You must make your reservation at www.mitta.cl or by calling our call center 223608666 XNUMX XNUMX.
2. They are only valid for leases from natural persons. It does not apply to leases of companies, tourist agencies or part time services.
3. The discount coupon (s) acquired at events Cyber ​​during 2020, can be applied to any lease in the national territory between the date of purchase and the 31 / 12 / 2021.
4. The discount coupon (s) acquired at the event Cyber ​​day from May 31 to June 02, 2021, can be applied to any lease in the national territory between the 31/05/2021 and 31/05/2022.
5. The discount coupon (s) acquired in the Cybermonday event from October 04 to 06, 2021, can be applied to any rental in the national territory between the date of purchase and 31/10/2022. 

6. To activate the coupon You must enter your Rut and code at the time of making the Web reservation or give both data to the operator in case of making it by phone.
7. There is a deadline maximum of 10 business days to cancel the purchase. To do this, the client must contact the Customer Service area by email servicioalcliente@mitta.cl or calling the phone 800370111. The refund of the money via Transbank will be made within a maximum period of 48 hours once the client's request is received and the electronic proof of cancellation of the purchase will be sent to you as evidence of the return. The term in which the client will receive the money back in his account will depend on his issuing bank.
8. Once the period of 10 days indicated in the previous point has elapsed, there will be no refund of the purchase money, both partial and total.
9.- Only one coupon can be applied per rental and in case the client could not complete it as agreed in the previous reservation, the unused difference will not be returned.
10.- Regarding the lease itself, all the requirements, conditions and restrictions expressed in this document and in the annex to the contract that the client receives at the beginning of the lease apply, all of which the client agrees to comply with by signing the respective rental contract. rent.

 

 

 

 

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